SHIPPING

 

DUE TO COVID-19 AND TRANSIT DELAYS, PLEASE VIEW OUR UPDATED COVID-19 SHIPPING POLICY HERE

 

1. Is shipping free? 

YES

2. How long does shipping take?

With COVID-19 and the worldwide delays being caused, we are advising a 7-30 business day delivery period for the time being. Packages can take up to 14 business for processing and shipment but rest assured our team is working to ensure to get packages shipped out as quickly as possible.   

3.I can't see updates on my order?
It normally takes 5-10 business days for tracking logistics to show, do not worry!

Just come back later and you should be seeing updates soon

4. How long is shipping time?
Shipping time normally takes 7-30 business days as we use E-Packet as our preferred shipping method.

Due to COVID causing delays out of our reach, please expect a slight delay in the processing of your order

5. I think my package was lost in transit!?

All orders are protected by our shipping warranty. If it has been more than 45 days and your order has not arrived, please contact us and we can issue a reshipment for your order or issue you store credit

6. Where are you shipping from?

We ship from our sweat-free partnered factories in Shenzen, China. If you have ordered more than one item, please expect them to be shipped separately as our different factories specialize in different areas of manufacturing. 

7. I made a mistake in my shipping address, how can I fix this?
We all make mistakes, we are humans, right!?

There is nothing to worry about! If you placed your order within 24 hours, you can send us an email at info@axcidshop.com providing your

Request to change your shipping address
Order Number
Correct Shipping Address
If multiple days has passed by and you just realize that your shipping address was incorrect, then we recommend going to your local post office and notify them the issue so that they can redirect your package to the correct address

8.Where do you ship?
We proudly ship worldwide and for free! No minimum order

9. Do you ship to _____?
We offer worldwide shipping and for no additional cost.

Due to COVID-19 closing down international borders from receiving shipments, there has been some countries we are not able to send to. Our apologies for the inconvience and delays this can cause

For more information on whether your country is accepting international shipments are not can be checked here


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